Electrical appliances & non electrical products
Cook4Life warrants to the original purchaser of this product (“the client”) that this products will be free of defects in quality and workmanship under normal personal, family or household
use for a period of 1 (one) year from the date of purchase (“warranty period”).
Where the client has purchased the product and it breaks, is defective or does not work
properly or for the intended purpose, the client must notify Cook4Life thereof with the
warranty period. Any claim in terms of this warranty must be supported by a proof of purchase.
If proof of purchase in not available, then repair, and/or service charges maybe be payable by
the client to Cook4Life. All repair, and/or service charges are payable up front upon receipt of
a Pro-forma Invoice from Cook4Life.
The faulty product must be taken to Cook4Life’s nearest regional office to exercise the warranty.
The product must be in good working condition, with your original proof of purchase, name,
address, telephone number, and a description of the claimed defect. Returned goods must
be complete with all the accessories included in the original purchase. You will be required to
offer us an explanation for the return and offer us the opportunity to address any problems.
Cook4Life will provide the client with a charge for transport and handling.
Cook4Life will repair or exchange the product in terms of this warranty subject to legislative
requirements. This warranty shall be valid only where the client has not broken the product
himself, or used the product for something that it is not supposed to be used for. The warranty
does not include and will not be construed to cover products damaged as a result of disaster,
misuse, tamper, abuse or any unauthorised modification or repair of the product. Every
possible precautionary measure to prevent damage to the product has been taken.
If the client requests that Cook4Life repairs the product and the product breaks or fails to
work properly within 3 (three) months of the repair and not as a result of misuse, tampering or
modification by or on behalf of the client, then Cook4Life may replace the product.
The client may be responsible for certain costs where products returned are not in the original
packaging, or if the packaging is damaged or if all the accessories included in the original
purchase, are not included.
What if the goods are defective?
If within 6 months from date of purchase the goods are found to be defective due to a
manufacturing or material defect, and not due to abuse, misuse or tampering, then Cook4life
will repair or replace the goods.
If after the initial 6 months from date of purchase, the goods are found to be defective due to a
manufacturing or material defect, and not due to abuse, misuse or tampering, then Cook4life
will send the goods to the manufacturer for assessment and the manufacturer will decide
whether you have a valid claim, and if so repair or replace the goods.
If the goods become defective after the 12 months from date of purchase Cook4life can
arrange to have the goods repaired at a cost. No repairs will be done without the approval of
a quotation first, as well as payment received from the client.
When will the warranty from Cook4Life not apply?
The 1 year warranty from Cook4life will only apply to manufacturing defects of goods, and will
not apply in the following instances:
Damage caused by accident to the goods
Damage caused by tampering, abuse or misuse of the goods
If the goods are used for any other purpose other than which they were manufactured for
If the goods are not cared for or used according to their instruction manuals
Head Office:
Cook4Life Office Park
26 & 27 Waitara Road
Pompagalana A/H
Tzaneen, 0850
Limpopo Province, South Africa
Call Centre:
+27 (0) 87 980 0345
Fax: +27 (0) 87 980 1717
E-mail: info@cook4life.co.za
Web: www.cook4life.co.za